Frequently asked questions about tech support
Answers about devices, software, remote support, visits, pricing, privacy and business services in San Miguel de Allende.
Devices and repairs
What devices do you service?+
Windows desktops and laptops, MacBook, iMac, Mac mini, iPhone, iPad, printers, routers, Wi-Fi networks and selected smart devices. Feasibility depends on the model and problem.
Do you service Apple devices?+
Yes. We can assist with diagnosis, setup, optimization, updates, migration, backups and selected compatible upgrades for Apple devices.
Are you an Apple Authorized Service Provider?+
No. San Miguel Tech is an independent technical service and is not affiliated with Apple. When a case needs official or specialist service, we explain that clearly.
Can you make a slow computer faster?+
Often yes. We review storage, memory, the system, startup programs, temperature and general condition to determine whether optimization, cleaning, an SSD or more RAM would help.
Do you install SSDs, RAM or components?+
Yes, after checking physical and technical compatibility. We recommend reviewing the exact model before purchasing parts.
Software and remote support
What programs can you install?+
Soft Restaurant 10, Microsoft Office and Microsoft 365, AutoCAD, SketchUp, Adobe Acrobat, Adobe tools, email, browsers, video meeting apps, drivers, printers and other compatible applications.
Is software installation remote?+
Yes. This service is provided exclusively through a remote connection. The computer must power on, have stable internet and allow temporary access during the session.
Can you configure Soft Restaurant 10?+
Yes. We can assist with installation, updates, requirement checks, basic printer connection and initial settings. Advanced configuration depends on the business infrastructure.
Can you install AutoCAD or design programs?+
Yes. We first review the operating system, storage, RAM, graphics hardware and program requirements to confirm compatibility.
What else can be solved remotely?+
Software errors, email, accounts, printers, browsers, updates, configuration and optimization that do not require physically opening the computer.
Appointments, service modes and pricing
Do you make house calls?+
Yes, by appointment and depending on the area, problem and availability. Visits are useful for Wi-Fi, routers, printers, Smart TVs, offices, hotels and vacation rentals.
When is physical inspection required?+
When the device does not power on, has physical damage, overheats, has storage failure, needs cleaning or components, or must be opened for testing.
How much does the service cost?+
It depends on the device, complexity, service mode and required work. Before changes are made, the applicable cost and proposed solution are confirmed.
Is there a diagnosis fee?+
There may be one when physical inspection, disassembly, extended testing or specific research is required. It is confirmed before the device is received or inspected.
How long does service take?+
It depends on current workload, complexity and parts availability. A realistic estimate is confirmed through WhatsApp before work begins.
Data, businesses and coverage
Can you recover files?+
Feasibility depends on the condition of the drive or device. We provide an initial assessment and explain what can be attempted without promising complete recovery.
How do you protect my data?+
No changes are made without authorization, remote access is closed when finished and the client can observe the session. Tell us when the device contains important information.
Do you work with businesses?+
Yes. We support offices, restaurants, hotels, galleries, vacation rentals and property managers through remote support, visits and preventive maintenance.
What areas do you cover?+
Remote support and in-person service are available within San Miguel de Allende. On-site coverage is confirmed when scheduling based on the neighborhood or area.
Is service available in English?+
Yes. Diagnosis, communication and technical support can be provided entirely in English or Spanish.
Is your question not listed here?
Tell us about your situation on WhatsApp or submit a diagnosis request.